The French Room Top Frequently Asked Questions (FAQs)
FAQs: About The French Room
What is The French Room?
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Who is it for?
How do I find my French Room fluency level?
Do I need to buy any books to study at The French Room?
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FAQs: About Live Classes on Zoom
What types of classes are available?
How to attend live classes at The French Room?
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How to book, cancel and reschedule live classes
How to find your French level and the right books for your class
Do I have to sign up for Bonjour Brillance membership to attend a live class?
Will I get homework or preparation tasks for live classes?
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What is the refund or cancellation policy for live classes/events?
You manage this via your Booking page personal dashboard. (NB The French Room's live class bookings are managed through Bookwhen which means that they have a separate user name and password from thefrenchroom.org)
FAQs: About Bonjour Brilliance
What is Bonjour Brilliance?
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Can I succeed without joining live classes?
Will I get individual feedback?
Can I speak to a tutor?
If you opt for Bonjour Briliance + Plus you get 2 hours of personal coaching time taken in segments of 15/30 or 60 minute segments to suit your learning style and schedule.
How much time do I need to commit?
You can watch Ellie's live Rendez-Vous Tutos 3 times a week if you would like help making a regular timeslot for your learning.
How do I join and catch up on RDV Tutos if I can't make the live session?
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How do I find Tutos in Bonjour Brilliance?
How do the Learn French Libraries work?
What are the features of Bonjour Brilliance with free library?
Course Features
Self-paced online course designed for adult learners of French
Covers all levels from beginner to fluency
Interactive elements like quizzes, exercises, multimedia resources
Themes such as French films, listening skills, vocabulary strategies
Personalised support and guidance from an expert tutor
Flexible learning to fit busy lifestyles
Free Library Included
Comprehensive library with 5 sections: grammar, vocabulary, listening, pronunciation, and reading
Supplements the course material to aid learning
Completely free with any "Bonjour Brilliance" subscription
The free library is packed with supplementary resources across multiple skill areas and is a key value addition with the "Bonjour Brilliance" course, providing learners with a comprehensive and engaging learning experience tailored for adult French students.
Other Highlights
Fun and stress-free learning approach
Option for a 14-day free trial to test the course
Monthly or yearly subscription pricing plans
Aims to reignite passion for learning French
Testimonials from satisfied students praising the effective teaching methods
FAQs: About Pricing, Subscriptions and Policies
Is there a free trial?
There are no free trials for live classes, however you can meet Ellie for a free consultation before joining. You can also pay as you go one class at a time for as long as you want.
Are there any free courses available?
How much does the subscription cost?
Can I cancel or pause my subscription?
You can also cancel one subscription and change to another one.
For example, you can switch from pay-as-you-go to an annual membership or vice versa.
You can also switch between Bonjour Brilliance and Bonjour Brilliance +Plus on a monthly basis if you wish.
What does the subscription include?
If you choose Bonjour Brilliance +Plus you also get 2 hours of private coaching included which you can take as 15/30 or 60 minute sessions.
If you buy an annual subscription to Bonjour Brilliance + Plus you can take your 24 hours of private coaching as and when you wish across the 12 months. i.e if you wanted to use 5 hours a week you could until your credits run out!
How much do live zoom classes cost?
Private Coaching costs £60.00 per hour, if you pay-as-you-go
Class Passes Offer Discounts
£165 for 10 Group Classes
£550 for 10 Private Coaching Sessions
£480 for 30 Group Classes
£1550 for 30 Private Coaching Sessions
Class Passes can be used flexibly across 12 to 18 months. Check the pass duration on purchase.
NB Passes are not transferable or refundable once purchased.
How much do cultural and other events cost?
Some are payable such as Book Club and Immersive trips.
Others are free (with the invitation to donate to our chosen charity Crisis). These include live conversation and cook-alongs in French.
FAQs: About Support and Progress
What if I miss a class or a few days of study?
Equally, if you want to power ahead you can do that too!
Are there reminders or nudges to help me stay on track?
Ellie also sends out regular emails about the latest Bonjour Brilliance themes and Tutos to keep you in the know.
If you subscribe to Bonjour Brilliance +Plus, you can schedule regular coaching sessions with Ellie in segments of 15/30 or 60 minutes which will help you keep on track.
How do Rendez-Vous Tutos (RDV) keep us on track?
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Can I ask questions or reach out for help?
FAQs: Access and Technical
Can I use The French Room on my phone or tablet?
The French Room is also fully optimised for mobile viewing without the App so can be viewed on Android phones.
Do I need to install software for live classes?
FAQs: About Your Account Privacy and Guarantees
How do I access or update my personal data?
Is my data safe?
Are there age restrictions?
However, learners who are 16+ are free to subscribe to Bonjour Brilliance for independent study but not for private coaching.
How does the 60 day money back guarantee work?
Read more >
Frequently asked questions about Tutos
What is a Tuto?
Where can I find Tutos?
What is a Rendez-vous Tuto?
How do I join a live Rendez-vous Tuto?
Frequently asked questions :Learn French Libraries
How do I find a particular Tuto in a library?
Collapsed List View allows you to quickly browse an overview of all the sections in the library with a short description of what is in that section. To open a section, you click on the right down arrow. You will now see all the Tutos for that section in an expanded view. Click on a Tuto to open it.
Picture Tile View shows you all the individual Tutos with a descriptive title. Click directly on any of the tiles to open the Tuto.
Once you have chosen your individual Tuto you are now in the Course Player.
The Course Player Menu works by expanding or collapsing sections of the library in a list view to the left of the Tuto you are watching. . You can scroll the whole list for an overview or click on a section to expand it. You can then click on any Tuto in that list to view it.
The Tuto that you are currently viewing will be highlighted in the Course Player on your left.
Browse by list view or visual tile view
Introducing the Course Player
You will see it even has its own navigation menu that only shows you the course or library that you are studying at that moment.
If you would like to move between libraries or visit other parts of the site, you will need to exit The Course Player first.
Navigating the Course Player
How do I switch between libraries?
You can also navigate to Bonjour Brilliance, any Library and any other course you are enrolled on from your My Study page.
If you are coming from inside the Course Player you will first need to follow the back button to the Course Overview page.
Using the top menu to switch between libraries
How do I go back to where I was in a library?
Select the image for the library you would like to return to and you will be taken back to the last Tuto you were studying in the Course Player.
How do I browse a library for inspiration?
Think of the sections as you would a book shop, or a physical library and the Tutos as books. Browse the sections either by Collapsed List View or Picture Tile View and find a level or a topic that sparks your interest.
I also give recommendations in live classes and RDV Tuto Videos.
Remember though that you are moving through it one Tuto at a time, as you would a book or an episode of your favourite box set.
How do I see my progress in a library?
1. My Study page Progress Section will show you the overall percentage progression by Library
2.The Course Player navigation will show a tick by the side of any Tuto you have previously visited
3. Your App tells you the total number of Tutos you have watched across all Libraries, your total Study Time and number of days Idle.
How do I watch Tutos offline?
If you cancel your subscription you will no longer have access to downloaded content.
How long should I stay inside a library?
If you are in any doubt as to whether your route through the libraries is a good one, please get in contact with Ellie. Don't be shy, I will be very happy to set you off on a path that is right for you. And when you complete that path, come back to me for more encouragement and guidance. I love to hear from you.
When should I check in with Ellie?
How do I use libraries alongside Bonjour Brilliance?
For example, if vocabulary techniques have come up in Bonjour Brilliance, and this has inspired you to expand yours, the Vocabulary Library is there to give you complimentary Tutos to help you do just that.
How do I use libraries alongside Live Classes?
How do I make a suggestion about new content for a library?
You can get in touch with by any of the routes available on the website. I see them all. Or email me at ellielouis@gmail.com
Don't be shy. This really does help me.
How do I report an issue with a library?
FAQS: About Getting in Touch
How can I contact The French Room?
- Phone: +44 (0)7795346253
- Website chat : Available for messages
- Booking page: Booking consultations
Business hours: Monday–Friday, 9:00–20:30 GMT
The French Room’s 6 Fluency Levels - Grammar Tutorials (Tutos)
Level 1 – Begin Your French Learning Adventure (A0)
Level 2 – Build Momentum: Create Simple Sentences with Ease (A1)
Level 3 – Join the Conversation: Everyday Chats (A2)
Level 4 – Build Fluency: Express Yourself with Confidence (B1)
Level 5 – Dive Deeper: Chat Like a Local in Real-World Situations (B2)
Level 6 – Embrace the Culture: Fluent Discussions on French Life (C1)
These structured levels are designed to guide you from the basics to advanced fluency, aligning with the Common European Framework of Reference for Languages (CEFR). Each level builds upon the previous, ensuring a comprehensive and immersive French learning experience.
For more details and to explore the tutorials associated with each level, browse the library sections below.
The French Room’s 6 Fluency Levels - Vocabulary Tutorials (Tutos)
Level 1 – Begin Your French Learning Adventure (A0)
Level 2 – Build Momentum: Create Simple Sentences with Ease (A1)
Level 3 – Join the Conversation: Everyday Chats (A2)
Level 4 – Build Fluency: Express Yourself with Confidence (B1)
Level 5 – Dive Deeper: Chat Like a Local in Real-World Situations (B2)
Level 6 – Embrace the Culture: Fluent Discussions on French Life (C1)
These structured levels are designed to guide you from the basics to advanced fluency, aligning with the Common European Framework of Reference for Languages (CEFR). Each level builds upon the previous, ensuring a comprehensive and immersive French learning experience.
For more details and to explore the tutorials associated with each level, browse the library sections below.
The French Room’s 6 Fluency Levels - Pronunciation Tutorials
Level 1 – The Sound Explorer (A0)
Level 2 – Build Momentum: The Confident Mimic (A1)
Level 3 – Join the Conversation: The Rhythm Rider (A2)
Level 4 – Build Fluency: The Accent Shaper (B1)
Level 5 – Dive Deeper: The Expressive Speaker (B2)
Level 6 – Embrace the Culture: Fluent Discussions on French Life (C1)
These structured levels are designed to guide you from the basics to advanced fluency, aligning with the Common European Framework of Reference for Languages (CEFR). Each level builds upon the previous, ensuring a comprehensive and immersive French learning experience.
For more details and to explore the tutorials associated with each level, browse the library sections below.
Frequently asked questions about the programme
What if I miss a few days of practice?
You can even decide to set your learning times to coincide with my Rendez-Vous Tutos 3 times a week.
Are there any nudges or reminders to learn?
You can also set yourself up with personal learning reminders on the app on set days and times to personally remind yourself to set aside time for your learning.
Will I get feedback on my progress?
You can even submit learning reflection journals as a record of your progress and receive feedback, pointers and next steps from Ellie personally as you progress along your pathway.
Can I ask questions if I get stuck?
I read and respond to all messages personally.
Does the programme include cultural insights?
Is there a community I can join?
What is Bonjour Brilliance, and how does it work?
Is this programme suitable for beginners?
Whether you are just starting or brushing up on your French, Bonjour Brilliance provides step-by-step guidance to help you succeed.
At beginner level I recommend working systematically through tutos in order. Right from the start you can ask me to guide and advise on what is most suitable for your learning level, ambitions and learning style.
At an intermediate and advanced level you can be more adventurous and explore the content all with my support in the background.
What results can I expect from this programme?
How much variety is there? (Aka will it keep me interested?)
What makes Bonjour Brilliance different from other programmes?
Got another question?
Top Frequently asked questions (FAQs)
Live Classes on Zoom
How to attend live classes at The French Room?
Read more
How to book, cancel and reschedule live classes
How to find your French level and the right books for your class
Do I have to sign up for Bonjour Brillance membership to attend a live class?
Will I get homework or preparation tasks for live classes?
Frequently asked questions
Bonjour Brilliance - Self=Paced French Course
What are the features of Bonjour Brilliance with free library?
Course Features
Self-paced online course designed for adult learners of French
Covers all levels from beginner to fluency
Interactive elements like quizzes, exercises, multimedia resources
Themes such as French films, listening skills, vocabulary strategies
Personalised support and guidance from an expert tutor
Flexible learning to fit busy lifestyles
Free Library Included
Comprehensive library with 5 sections: grammar, vocabulary, listening, pronunciation, and reading
Supplements the course material to aid learning
Completely free with any "Bonjour Brilliance" subscription
The free library is packed with supplementary resources across multiple skill areas and is a key value addition with the "Bonjour Brilliance" course, providing learners with a comprehensive and engaging learning experience tailored for adult French students.
Other Highlights
Fun and stress-free learning approach
Option for a 14-day free trial to test the course
Monthly or yearly subscription pricing plans
Aims to reignite passion for learning French
Testimonials from satisfied students praising the effective teaching methods
What is the cost of Bonjour Brilliance with free library?
Cost of Bonjour Brilliance Course
Monthly Subscription: £19.99 per month
Annual Subscription: £199 per year (saves £39.88 compared to monthly)
The subscription gives you access to the full "Bonjour Brilliance" self-paced online course from beginner to fluency levels.
Free Library Included
The subscription also includes a comprehensive free library with 5 sections covering:
Grammar
Vocabulary
Listening
Pronunciation
Reading
This free library is packed with additional resources like videos, audio files, and worksheets to supplement the main course material.
Free Trial
Thefrenchroom.org offers a 14-day free trial of "Bonjour Brilliance" where you can access the full course and free library before deciding to purchase a subscription.
So in summary, the "Bonjour Brilliance" online French course costs £19.99 per month or £199 per year, and comes bundled with a free extensive library of French learning resources across multiple skill areas, with a 14-day free trial available to test it out first.
What types of resources are included in the free library of Bonjour Brilliance?
French Grammar
Videos and tutorials covering French grammar concepts and rules
French Vocabulary
Videos, tutorials and exercises to build vocabulary
Listening
Audio files, dialogues, and listening comprehension activities
So in essence, the free library offers a diverse range of multimedia resources spanning videos, audio, worksheets, and interactive activities to aid learners in building a strong foundation in the core French skills through additional practice and engagement beyond just the course content.
How can I access the free library of Bonjour Brilliance?
You can access the free library of resources included with the "Bonjour Brilliance" online French course from thefrenchroom.org in the following ways:
Sign up for the 14-day free trial of "Bonjour Brilliance". During this trial period, you get automatic and complete access to the full free library covering grammar, vocabulary, listening, pronunciation, and reading resources.
Subscribe to the "Bonjour Brilliance" course. The free library is automatically included and accessible with any paid subscription, whether monthly (£19.99/month) or annually (£199/year).
The free library acts as a comprehensive supplementary resource hub with 5 sections containing videos, audio files, worksheets, and interactive activities across key French skill areas. It is designed to complement and reinforce the main course lessons.
Some key points about accessing the free library:
No separate purchase is required - it comes bundled with any "Bonjour Brilliance" subscription or free trial.
You get full access to the entire library from the start of your trial or paid subscription.
The resources cover French from beginner to fluency levels.
The library allows you to practice and dive deeper into specific areas like grammar, vocabulary, listening, pronunciation, and reading comprehension.
So in summary, simply sign up for the 14-day free trial or purchase a "Bonjour Brilliance" subscription from thefrenchroom.org to gain immediate access to the extensive free library of French learning resources across multiple skill areas
How can I cancel my subscription to Bonjour Brilliance?
1. Log into your French Room account
2. On this page, you will find a Cancel Subscription button.
3. When clicked, a pop-up message will appear for confirmation.
4. If you proceed, then the Your Account page will display a button for the optional reactivation of the same subscription plan or the option to choose another one by clicking on the Change button (if available).

Notes:
- When you cancel your subscription, this results in automatic un-enrollment from the courses included in the subscription plan in the next billing cycle. Until then, the subscription is scheduled for cancellation, as you have paid for that billing cycle.
- If you cancel your subscription plan, days or months before the renewal date, the re-activation button will be shown until the renewal date will pass. So, you will not be able to re-activate it later via the Account page. In this case you will need to go ahead and purchase it as new.
- If you cancel your subscription plan, while in a trial period, you will continue to have access to the plan until the expiration of the trial period.

